Spa and Hot Tub Covers

It is pretty standard practice to have a Privacy Policy posted on websites these days. If you haven’t ever read them we would encourage you to read a couple especially on the websites that are selling you things. Some can be very confusing with clauses that say things like, “…information about you may be transferred but we will notify you if it becomes subject to a different privacy policy.” Or that the Privacy Policy applies in the United States. Some basically tell you how they disseminate the information they gather from you which doesn’t seem to be very private at all. Think of your information like you do your house. If You give us information about yourself, you are for the sake of demonstration, giving us permission to have limited access to your “house”. If we tell you we are taking that privilege seriously and then share that access with everyone I know it would be equal to having a guest over and have them invite people you don’t know to your house. Sound far fetched? We sell a custom made spa cover. We have been selling them for years by way of the internet and as such sell thousands every year all over the country. Since we sell direct from our factory we don’t have showrooms. Almost every day we get at least one person who asks us to give them the name of a customer in their area so they can go by and look at the cover. This sounds innocent enough and they tend to get upset that we don’t share that information with them. First, and foremost our customers are extremely important to us. They are the best unpaid sales force in the world. But as unpaid sales people we don’t pester them too much if they just sell a few covers by telling a few of their friends about us. We don’t ask them to move their spas out in the front yard so more people can see our wonderful product. No, we have to be content that most people have their spas in a more secluded area of their home. Maybe someday we’ll work out some kind of incentive program for people willing to mount their spas out front and stay home from work to demonstrate their spa cover to whomever happens by but right now we have nothing like that in the works. In regard to the interruptions, we know we may be a little over the top on it but consider this… Say you buy a spa cover from me and you think it would be fine if we send people by every now and then to check it out. For the first couple of months it might not be too bad, three to five couples coming by after work, not that big of a deal. Then a few people want to come by when your at work because thats the only time they have available, that would get old. The first time you came home and found your ten year old showing strangers that arrived unannounced, around the backyard because they were just in the neighborhood and you had just run to the store we think you would want to be done. This sounds crazy but it has happened. You are kind enough to show someone and then they decide to just stop by with their friend and you seemed not to mind so…. People have an innate tendency to see things only from their own perspective. They judge their own actions based on some special level because they know themselves. They don’t stop to think how their actions might be interpreted by others that don’t know their motives.
The next important point is related to the first in that our customers use our product in their homes. In the world we live in, the majority are busy chasing dollars around all day, when we get home the last thing most of us want to do is answer one more unsolicited phone call with the added bonus of maybe inviting a total stranger over to our home, into our private area of the home to let them poke and prod, and ask a few questions about some purchase we made over the internet. Talk about mystery shopper. What if the stranger happens to injure themselves at our customers home? Who would be liable? What if, and we know this sounds out there but what if the person we gave customer information to was really just a bad person and meant to do harm to a customer or steal from them. We don’t know these people. We have no personal knowledge that they are who they say. If this only happened once in thirty years it would be too much. So we tend to take your privacy very seriously.
Unfortunately it is the world we live in. Everything we do has to be done with a certain amount of respect to security. If you become a customer, you can rest assured that your information is considered privileged and private. If you are not yet a customer thank you for taking the time to read this. If you still require that we share customer information before you buy our product we’re sorry but we can’t help you.